Brian Terhune
Shifting gears

Shifting gears

As some may have heard, I recently joined Stilwell Baker as Operations Director.  Most of us know that when one transitions to a new company, the challenges that await are to some extent…unknown. I usually refer to this time as “drinking from the fire-hose” or “baptism by fire.” The takeaway from my first week focuses on the following:

  •  Customer Satisfaction – Going above and beyond customer requirements. Stilwell Baker believes in making the customer successful, not only from a product standpoint, but from a solution standpoint. Time and time again, they have offered support to help address a system issue that was beyond the scope of their contractual agreement. This is what differentiates vendors from partners.
  • Teamwork – We recently completed a product for a customer and executed what is typically called a “Lessons Learned” meeting. Basically, the team discussed what went right with the process as well as the challenges we faced. Bottom line, what can we do to improve upon existing practices? The meeting also served as a forum to recognize those who went above and beyond the call to deliver a solid product to the customer.
  • Opportunities – There are many to say the least. As you can imagine, getting acclimated to a new environment, engaging with the team on current programs, and supporting new product opportunities in the first week can be very entertaining.  The good news is that it is exciting, challenging, and fun, but I already knew that…that’s why I joined the Stilwell Baker team.